If the error message does not display , reconnect another cable, and then repeat steps 2 through 4. For additional information, see the Global Shipping Program terms and conditions – opens in a new window or tab. Europe, Middle East, Africa. The power module might have a permanently attached power cord, or the power cord might detach from the power module. Reconnect the data cables and devices Press the Power button to turn off the product. Please feel free to contact me with any questions or concerns.

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Back to home page. Turn the product off and then on again Follow these steps to resolve the error message.

Product sold by third party: Similar sponsored items Feedback on our suggestions – Similar sponsored items. If you receive a different message, try searching again for another document that addresses the exact message you see. This listing has ended. Modify your browser’s settings to allow Javascript to execute.

Learn more about HP’s privacy policy. This document applies to the ‘Turn Power Off then On’ message only.


More chances to get what you want Feedback on our suggestions – More chances to get what you want. If a different error message displayscontinue to the next step. One or more of the values entered is not permitted. Modify your browser’s settings to allow Javascript to execute. Check the power connections Follow these steps in the order provided to make sure that the power connections between the product and the power source are secure.

Please wait while we process your request. Delivery time is estimated using our proprietary method which is based on the buyer’s proximity to the item location, the shipping service selected, the seller’s shipping history, and other factors. How does HP install software and gather data? If the power button does not respond and your product will not turn off, proceed to the step to Reset the product.

Example of a USB drive. Please try again shortly. We will accept any item back for a return within 60 days as long as the item is returned in the same condition it arrived in with all included items. If the power module part numbers matchcontinue to the next step. If the product turns offthe source of the problem is the wall outlet.


Rate List HP Cartridge

Press the Power button to turn on the product. Select from the products you own. With the product turned ondisconnect the power cord from the rear of the product.

This item may be a floor model or store return that has been used. Asia Pacific and Oceania. If the error message does not displayreconnect another cable, and then repeat steps 2 through 4. Is your power button unresponsive?

Sell one like this.

Rate List HP Cartridge

Go to the How to Buy HP page to buy the replacement power supply for your product. If the product turns offcontinue to the next step. All items are shipped within business days. Power module with power cord permanently attached.