The Virtual Agent is currently unavailable. Home page cannot be changed This issue can occur because of spyware or because Norton Internet Security is installed with Home Page Protection enabled. We delete comments that violate our policy , which we encourage you to read. When done, close all open Internet Explorer windows, reopen Internet Explorer, and then try to view the Web page again. If the problem persists, continue to the next step.

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If you cannot use the Microsoft Fix it Solution, use the following steps to manually reset the settings:. These errors are probably caused by browser extensions that were added by spyware or adware. This will change the font size in addition to everything else displayed in Internet Explorer. If you hpp find a section that best matches your problem, use the section on Repairing Internet Explorer.

If you are having problems installing Internet Explorer 9, select one of the following sections that matches the version of Windows on your computer:. The home page changes and the new home page opens when Internet 672 is opened. The steps to troubleshoot this error require advanced technical knowledge of Windows.

HP PCs – Resolving Internet Explorer issues (Windows 7, Vista, XP)

This error can occur if system files cannot be updated or the installer is unable to write to the Registry keys. Spyware and adware can be difficult to remove.


Please try again shortly. For more information and a video, see the Microsoft support article How to reset Internet Explorer settings.

The Virtual Agent is currently unavailable.

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If you are trying to install the update from an Administrative account and the error continues, rights or permissions might need to be set in the Registry.

If you cannot use the Microsoft Fix it Solution, use the steps in the following section to manually disable script debugging:. If the File menu is missing from the menu bar, press the Alt key to open the file menu. It might be listed under Microsoft Windows. How does HP install software and gather data? If most of the menu items are missing, Full Screen Mode is enabled.

After installing SP2, you need to install two updates yp Microsoft, in this order, before installing Internet Explorer Unable to view certain Websites that require cookies in Internet Explorer This video shows how wwin98 allow cookies in Internet Explorer. Reset the security settings for Internet Explorer. Unable to close Internet Explorer If you cannot close Internet Explorer by pressing the X in the upper right corner, then a 3rd party add-on is probably keeping the Window open.


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HP PCs – Resolving Internet Explorer issues (Windows 7, Vista, XP) | HP® Customer Support

Download and install the latest version at http: Click the Security tab. You must restart your system to confirm that any changes to your system are undone. Looking for a tech gift that’s not too expensive?

Reset Internet Explorer settings and try again.

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Click Toolbarsand then select the name of the toolbar that is missing. View this video on YouTube.

Right-click Command Promptand then select Run as administrator. Open Internet Explorer without add-ons see Step 5: